Billing

Refund Policy

How subscription cancellations, billing errors, plan changes, and eligible refund requests are handled.

Last updated: September 3, 2026

Subscriptions

You may cancel renewal at any time through the billing portal. Cancellation takes effect at the end of the current paid billing period unless applicable law requires otherwise.

Refund requests

Except where required by law, completed billing periods and consumed usage are generally non-refundable. If you were charged because of a confirmed billing error, duplicate transaction, or service failure that materially prevented use, contact us within 14 days of the charge with the account email and transaction reference.

Trials and plan changes

Trial eligibility and plan-change credits are shown at checkout or in the billing portal. Upgrades may take effect immediately; downgrades generally take effect at the next renewal.

Payment disputes

Please contact support before initiating a payment dispute so we can investigate promptly. Nothing in this policy limits mandatory consumer rights that apply in your jurisdiction.

Questions about this policy? Email support@scanlyst.dev.